Quality Improvement for the Fire and Emergency Services Workshop

DLA Richmond Fire and Emergency Services, Richmond, VA

September 14 – 16, 2026

This course is for Department of War personnel only. This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Paid by the DoW contract. If you are not a DoW employee, do not register for this course. 

Registration closes September 4, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register online, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact university@cpse.org.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

DLA Richmond

6090 Strathmore Road

Richmond, VA 23237

AIRPORT LOCATION:

Richmond International (RIC)

HOST RECOMMENDED HOTEL INFORMATION:  

Hampton Inn Chester South

12610 Chestnut Hill Rd

Chester, VA 23836

Website: Click here 

Comfort Inn Chester - Richmond South

2100 W Hundred Rd

Chester, VA 23836

Website: Click here 

HOST AGENCY:

DLA Richmond Fire and Emergency Services

PRIMARY CONTACT:

Owen Turner, Accreditation Manager

(O) 804-279-3630

harry.turneriii@dla.mil 

SECONDARY CONTACT:

Ken Cato, Fire Chief

(O) 804-279-1401

kenneth.cato@dla.mil 

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks prior to the start of the class. A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to university@cpse.org.  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.