This on demand webinar features an overview of the practical and operational importance of Annual Program Appraisals. While a requirement for accreditation compliance, this course also offers ways to address completing them as well as how to weave them into the culture of your agency. 

You will have 14 days to complete. Your 14-day access will start when you open the video. 

Cancellation Policy: You may cancel prior to opening the video, with a $25 processing fee. No substitutions are permitted.

The purpose of this on-demand series is to orient the agency self-assessment to ensure that the community risk assessment is in alignment with Category 2 (Assessment and Planning) of the self-assessment model. The series is broken into four components which are congruent with the four criteria:

• Documentation of Area Characteristics
• Risk Assessment Methodology
• Current Deployment and Performance
• Plan for Maintaining and Improving Response Capabilities

You will have 14 days to complete the four-video series. Your 14-day access will start when you open the first video. 

Cancellation Policy: You may cancel prior to opening the first video, with a $25 processing fee. No substitutions are permitted.

CFAI Peer Assessor Workshop

June 2025

Please note that the format of this workshop has changed.

Review the details below before signing up.

Prerequisites:

Completion of the Quality Improvement for the Fire and Emergency Services workshop within the previous three years is required to attend this workshop. 

Workshop Details: 

Peer assessors are a key component of the agency accreditation process as they verify and validate that an agency’s accreditation documents meet the expectations of the Commission on Fire Accreditation International (CFAI). This workshop is required for all agency accreditation managers and those wishing to become CFAI Peer Assessors. The workshop is presented in a learn at your own pace format with each learning module taken at your pace throughout the month. The workshop includes videos, homework, quizzes, and two examinations. The workshop lessons will be open for all participants beginning on Sunday, June 1, 2025. All completed course material must be posted as follows: 

        June 15, 2025 – 8 pm Eastern. 

        June 30, 2025 – 8 pm Eastern. 

Registration Fee: $400

To register, you must have a CPSE Portal account. Go here to create your personal account.

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks before the start of the workshop. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted.

A substitution of your full registration is permitted up to one week before the start of the workshop. After this time, NO substitutions will be allowed. Requests for substitution must be submitted via email to university@cpse.org.

Certificate of Completion:

To receive a certificate of completion, participants must complete all videos, homework assignments, examinations, and the end-of-workshop survey. 

CPSE regrets that refunds for any failure to participate in the workshop will not be given.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.

In this webinar, CPSE Community Experience Manager Kelly Martin, will provide an overview of Defining Community, Workplace, Inclusion and Belonging, Psychological Safety, Strategies for Inclusive Organizations, Inclusive Behaviors, and Inclusive Leadership.

In this webinar, CPSE Chief Executive Officer, Preet Bassi, CAE, will provide an overview of the importance fire and local government associations are placing on data and technology, how data informs department innovations, and recommended data and technology practices for fire departments.

This on-demand course is designed to prepare students for becoming effective mentors in diverse settings. It covers the principles and practices of mentoring, the benefits and challenges of mentoring relationships, and the skills and strategies for fostering a culture of diversity, equity, and inclusion (DEI) in mentoring. Students will learn how to identify their own strengths and areas for improvement as mentors, how to establish rapport and trust with mentees, how to provide constructive feedback and support, and how to address issues of bias, discrimination, and conflict in mentoring. The course will also explore the ethical and professional responsibilities of mentors, as well as the best practices for evaluating and sustaining mentoring outcomes. Upon completion of this course, students will be able to apply their mentoring skills in various contexts, such as academic, professional, personal, and community settings. The course also provides an introduction to CPSE’s Credentialing Program.

You will have 60 days to complete the four-video series. Your 60-day access will start when you open the first video. 
 

Cancellation Policy: You may cancel prior to opening the first video, with a $25 processing fee. No substitutions are permitted.

Quality Improvement for the Fire and Emergency Services Workshop

Fayetteville Fire Department, Fayetteville, AR

May 13 – 15, 2025

This course features three full days of instruction to help agencies prepare for accreditation under the 10th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $650 – ends April 15

Regular Registration: $675

Registration closes: May 2 or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact university@cpse.org.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

Fayetteville Police Department Community Room

1800 N Stephen Carr Memorial Blvd

Fayetteville, AR 72704

AIRPORT LOCATION:

Northwest National Airport (XNA)

HOST RECOMMENDED HOTEL INFORMATION:  

Hilton Garden Inn Fayetteville

1325 N Shiloh Dr

Fayetteville, AR 72704

Website: Click here 

Homewood Suites by Hilton Fayetteville 

1305 N. Palak Drive

Fayetteville, AR 72704

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

Fayetteville Fire Department

PRIMARY CONTACT:

Rusty Hulse, Assistant Fire Chief

(O) 479-973-4823

rhulse@fayetteville-ar.gov

SECONDARY CONTACT:

Tom Good, Assistant Fire Chief

(O) 479-718-7637

tgood@fayetteville-ar.gov

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to university@cpse.org. 

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.

Quality Improvement for the Fire and Emergency Services Workshop

Henry County Fire Rescue Department, McDonough, GA

October 7 – 9, 2025

This course features three full days of instruction to help agencies prepare for accreditation under the 10th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $650 – ends September 9

Regular Registration: $675

Registration closes: September 26, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact university@cpse.org.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

Henry County Emergency Operations Center

526 Industrial Blvd

McDonough, GA 30253

AIRPORT LOCATION:

Hartsfield-Jackson Atlanta International Airport (ATL)

HOST RECOMMENDED HOTEL INFORMATION:  

Hilton Garden Inn Atlanta South-McDonough

95 Highway 81 West

McDonough, GA, 30253

Website: Click here 

Comfort Suites McDonough Atlanta South

64 Highway 81 W. at Exit 218

McDonough, GA 30253

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

Henry County Fire Rescue Department

PRIMARY CONTACT:

Justin Freeman, Battalion Chief of Administration

(O) 470-382-3924

 jfreeman@co.henry.ga.us 

SECONDARY CONTACT:

Billy Petite, Deputy Chief

(O) 770-288-6616

bpetite@co.henry.ga.us 

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to university@cpse.org. 

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.

Quality Improvement for the Fire and Emergency Services Workshop

Huntley Fire Protection District, Huntley, IL

November 3 – 5, 2025

This course features three full days of instruction to help agencies prepare for accreditation under the 10th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $650 – ends October 6

Regular Registration: $675

Registration closes: October 23, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact university@cpse.org.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

Huntley Fire Protection District St. 1

11118 Main Street

Huntley, IL 60142

AIRPORT LOCATION:

Chicago O'Hare International Airport (ORD)

HOST RECOMMENDED HOTEL INFORMATION:  

Hampton Inn Huntley Chicago

13000 IL-47

Huntley, IL 60142

Website: Click here 

Holiday Inn Express & Suites Chicago - Algonquin

2595 Bunker Hill Dr

Algonquin, IL 60102

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

Huntley Fire Protection District

PRIMARY CONTACT:

Ricky Madsen, Director of Training

(O) 847-669-5066

rmadsen@huntleyfpd.org 

SECONDARY CONTACT:

Dan Wagner, Deputy Chief

(O) 847-669-5066

dwagner@huntleyfpd.org 

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to university@cpse.org. 

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.

Quality Improvement for the Fire and Emergency Services Workshop

Montgomery County Fire and Rescue Service, 

Gaithersburg MD

May 7 – 9, 2025

This course features three full days of instruction to help agencies prepare for accreditation under the 10th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $650 – ends April 9

Regular Registration: $675

Registration closes: April 25 or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact university@cpse.org.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

Public Safety Training Academy

8751 Snouffer School Road

Gaithersburg, MD 20879

AIRPORT LOCATION:

Ronald Reagan Washington National Airport

HOST RECOMMENDED HOTEL INFORMATION:  

Hampton Inn & Suites Washington DC North/Gaithersburg

960 N. Frederick Avenue

Gaithersburg MD 20879

Website: Click here Government rates available

DoubleTree by Hilton Washington DC North/Gaithersburg

620 Perry Parkway

Gaithersburg MD 20877

Website: Click here Government rates available

HOST AGENCY CONTACT INFORMATION:

Montgomery County Fire and Rescue Service

PRIMARY CONTACT:

Tim Burns, Training Chief

(O) 240-773-8201

tim.burns@montgomerycountymd.gov 

SECONDARY CONTACT:

Frantz Pinthiere, Executive Officer to the Fire Chief

(O) 240-620-4962

frantz.pinthiere@montgomerycountymd.gov 

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to university@cpse.org. 

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.