This on demand webinar features an overview of the practical and operational importance of Annual Program Appraisals. While a requirement for accreditation compliance, this course also offers ways to address completing them as well as how to weave them into the culture of your agency. 

You will have 14 days to complete. Your 14-day access will start when you open the video. 

Cancellation Policy: You may cancel prior to opening the video, with a $25 processing fee. No substitutions are permitted.

The purpose of this on-demand series is to orient the agency self-assessment to ensure that the community risk assessment is in alignment with Category 2 (Assessment and Planning) of the self-assessment model. The series is broken into four components which are congruent with the four criteria:

• Documentation of Area Characteristics
• Risk Assessment Methodology
• Current Deployment and Performance
• Plan for Maintaining and Improving Response Capabilities

You will have 14 days to complete the four-video series. Your 14-day access will start when you open the first video. 

Cancellation Policy: You may cancel prior to opening the first video, with a $25 processing fee. No substitutions are permitted.

In this webinar, CPSE Community Experience Manager Kelly Martin, will provide an overview of Defining Community, Workplace, Inclusion and Belonging, Psychological Safety, Strategies for Inclusive Organizations, Inclusive Behaviors, and Inclusive Leadership.

This CEU assesses peer reviewers' knowledge of the CPC program's core competencies, ethical standards, and review processes. The assessment covers all seven CPC designation tracks and evaluates understanding of the peer reviewer's role in maintaining credentialing system integrity, required technical and interpersonal skills, confidentiality and ethical obligations, reporting structures and accountability measures, and application review procedures across multiple designation tracks. 

In this webinar, CPSE Chief Executive Officer, Preet Bassi, CAE, will provide an overview of the importance fire and local government associations are placing on data and technology, how data informs department innovations, and recommended data and technology practices for fire departments.

Workshop is at capacity. Email university@cpse.org to be added to the waitlist. 

Quality Improvement for the Fire and Emergency Services Workshop

CNRJ Fire & Emergency Services, Yokosuka, Japan

July 28-30, 2026

This course is for Department of War personnel only. This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Paid by the DoW contract. If you are not a DoW employee, do not register for this course. 

Registration closes June 5, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register online, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact university@cpse.org.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

CFAY Fire Station 1

Bldg 3816

CFA Yokosuka, Japan, 96349

AIRPORT LOCATION:

Haneda International Airport (HND)

HOST RECOMMENDED HOTEL INFORMATION:  

Navy Gateway Inn & Suites

Bldg 1455 Tomaricho

Yokosuka, Kanagawa 238-0001

Website: Click here 

Mercure Yokosuka Hotel

3 Chome 27 Honcho

Yokosuka, Kanagawa 238-0041

Website: Click here 

HOST AGENCY:

CNRJ Fire & Emergency Services

PRIMARY CONTACT:

Sean Rutledge, Regional Special Operations Chief

(O) 046-816-8320

sean.rutledge2.civ@us.navy.mil 

SECONDARY CONTACT:

Wayne Blake, Shipboard Chief

(O) 046-816-4637

Wayne.t.blake.civ@us.navy.mil 

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks prior to the start of the class. A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to university@cpse.org.  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.

Quality Improvement for the Fire and Emergency Services Workshop

DLA Richmond Fire and Emergency Services, Richmond, VA

September 14 – 16, 2026

This course is for Department of War personnel only. This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Paid by the DoW contract. If you are not a DoW employee, do not register for this course. 

Registration closes September 4, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register online, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact university@cpse.org.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

DLA Richmond

6090 Strathmore Road

Richmond, VA 23237

AIRPORT LOCATION:

Richmond International (RIC)

HOST RECOMMENDED HOTEL INFORMATION:  

Hampton Inn Chester South

12610 Chestnut Hill Rd

Chester, VA 23836

Website: Click here 

Comfort Inn Chester - Richmond South

2100 W Hundred Rd

Chester, VA 23836

Website: Click here 

HOST AGENCY:

DLA Richmond Fire and Emergency Services

PRIMARY CONTACT:

Owen Turner, Accreditation Manager

(O) 804-279-3630

harry.turneriii@dla.mil 

SECONDARY CONTACT:

Ken Cato, Fire Chief

(O) 804-279-1401

kenneth.cato@dla.mil 

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks prior to the start of the class. A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to university@cpse.org.  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.

Quality Improvement for the Fire and Emergency Services Workshop

Little Rock AFB Fire Department, Little Rock AFB, AR

June 16 – 18, 2026

This course is for Department of War personnel only. This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Paid by the DoW contract. If you are not a DoW employee, do not register for this course. 

Registration closes June 5, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register online, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact university@cpse.org.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

Little Rock AFB Fire Department

239 Ave A West

Little Rock AFB, AR 72099

AIRPORT LOCATION:

Bill and Hillary Clinton National Airport (LIT)

HOST RECOMMENDED HOTEL INFORMATION:  

Little Rock Marriot

3 Statehouse Plaza

Little Rock, AR 72201

Website: Click here 

DoubleTree by Hilton Hotel Little Rock

424 West Markham St.

Little Rock, AR, 72201

Website: Click here 

HOST AGENCY:

Little Rock AFB Fire Department

PRIMARY CONTACT:

James Farrell, Fire Chief

(O) 501-987-3010

james.farrell.1@us.af.mil 

SECONDARY CONTACT:

Eric Gayoso, Deputy Fire Chief

(O) 501-987-3633

eric.gayoso@us.af.mil 

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks prior to the start of the class. A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to university@cpse.org.  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.

Quality Improvement for the Fire and Emergency Services Workshop

NAS Fort Worth, Fort Worth, TX

August 5 – 7, 2026

This course is for Department of War personnel only. This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Paid by the DoW contract. If you are not a DoW employee, do not register for this course. 

Registration closes July 28, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register online, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact university@cpse.org.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

NAS Fort Worth Chapel

1838 Desert Storm Road

Fort Worth, TX 76127

AIRPORT LOCATION:

Dallas Fort Worth International Airport (DFW)

HOST RECOMMENDED HOTEL INFORMATION:  

Best Western Plus Lake Worth Inn & Suites

3920 Boat Club Rd

Lake Worth, TX 76135

Website: Click here 

TownePlace Suites by Marriott Fort Worth Northwest/Lake Worth

2925 Royalty

Lake Worth, TX 76135

Website: Click here 

HOST AGENCY:

NAS Fort Worth

PRIMARY CONTACT:

Robert Crawford, Battalion Chief of Operations/Accreditation Manager

(O) 817-782-6337

Robert.crawford2474@gmail.com

SECONDARY CONTACT:

Elroy King, Battalion Chief of EMS/Assistant Accreditation Manager

(O) 757-782-6337

elroy.m.king.civ@us.navy.mil 

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks prior to the start of the class. A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to university@cpse.org.  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.

This on-demand course is designed to prepare students for becoming effective mentors in diverse settings. It covers the principles and practices of mentoring, the benefits and challenges of mentoring relationships, and the skills and strategies for fostering a culture of inclusiveness in mentoring. Students will learn how to identify their own strengths and areas for improvement as mentors, how to establish rapport and trust with mentees, how to provide constructive feedback and support, and how to address issues of bias, discrimination, and conflict in mentoring. The course will also explore the ethical and professional responsibilities of mentors, as well as the best practices for evaluating and sustaining mentoring outcomes. Upon completion of this course, students will be able to apply their mentoring skills in various contexts, such as academic, professional, personal, and community settings. The course also provides an introduction to CPSE’s Credentialing Program.

You will have 60 days to complete the four-video series. Your 60-day access will start when you open the first video. 
 

Cancellation Policy: You may cancel prior to opening the first video, with a $25 processing fee. No substitutions are permitted.