Quality Improvement for the Fire and Emergency Services Workshop

Apex Fire Department, Apex, NC

November 5 – 7, 2025

This course features three full days of instruction to help agencies prepare for accreditation under the 10th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $650 – ends October 4

Regular Registration: $675

Registration closes: October 21, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact university@cpse.org.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

Apex Town Hall - Training Rooms A and B - 3rd Floor

73 Hunter St.

Apex, NC 27502

AIRPORT LOCATION:

Raleigh Durham International (RDU)

HOST RECOMMENDED HOTEL INFORMATION:  

Springhill Suites Raleigh Apex

1100 Marco Dr.

Apex, NC 27502

Website: Click here 

Holiday Inn Express Apex-Raleigh by IHG

1006 Marco Dr.

Apex, NC 27502

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

Apex Fire Department

PRIMARY CONTACT:

Michael Frickman, Assistant Chief of Professional Standards

(O) 919-372-7520

Michael.frickman@apexnc.org 

SECONDARY CONTACT:

Samantha Gossard, Accreditation Specialist

(O) 919-372-7521

Samantha.gossard@apexnc.org 

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to university@cpse.org. 

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.