Quality Improvement for the Fire and Emergency Services Workshop

Clermont Fire Department, Clermont, FL

February 1 – 3, 2027

This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $675 – ends December 21

Regular Registration: $700

Registration closes: January 21, 2027, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, email [email protected] with the names, emails, and job titles for the registrants, and the email address for the invoice.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

Clermont Arts and Recreation Center (ARC)

3700 US Highway 27 South

Clermont, FL 34711

AIRPORT LOCATION:

Orlando International Airport (MCO)

HOST RECOMMENDED HOTEL INFORMATION:  

Staybridge Suites Clermont Southeast by IHG

3440 US 27 South

Clermont, FL 34711

Website: Click here 

Fairfield Inn and Suites Clermont

1750 Hunt Trace Blvd

Clermont, FL 34711

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

Clermont Fire Department

PRIMARY CONTACT:

Bryan Bull, Division Chief of Training

(O) 352-241-2213

[email protected] 

SECONDARY CONTACT:

Rick Casler, Assistant Chief

(O) 352-241-2217

[email protected] 

All registration cancellation and refund requests must be submitted via email to [email protected] no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to [email protected].  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at [email protected] or 703-691-4620.