Quality Improvement for the Fire and Emergency Services Workshop

El Paso Fire Department, El Paso, TX

November 17 – 19, 2026

This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $650 – ends October 20

Regular Registration: $675

Registration closes: November 6, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact [email protected].

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

El Paso Regional Communications Center

6055 Threadgill

El Paso, TX 79924

AIRPORT LOCATION:

El Paso International Airport

HOST RECOMMENDED HOTEL INFORMATION:  

Marriot El Paso

1600 Airway Blvd.

El Paso, TX 79925

Website: Click here 

Wyndham El Paso Airport Hotel and Water Park

2027 Airway Blvd

El Paso, TX 79925

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

El Paso Fire Department

PRIMARY CONTACT:

Dennis Redd, Assistant Fire Chief

(O) 915-212-5618

[email protected] 

SECONDARY CONTACT:

Bryan Silva, Assistant Fire Chief

(O) 915-212-5600

[email protected] 

All registration cancellation and refund requests must be submitted via email to [email protected] no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to [email protected].  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at [email protected] or 703-691-4620.