Quality Improvement for the Fire and Emergency Services Workshop

Fond du Lac Fire Rescue, Fond du Lac, WI

August 19 – 21, 2025

This course features three full days of instruction to help agencies prepare for accreditation under the 10th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $650 – ends July 22

Regular Registration: $675

Registration closes: August 8, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact university@cpse.org.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

Fond du Lac Fire Station 1

815 South Main Street

Fond du Lac, WI 54935-5738

AIRPORT LOCATION:

Milwaukee, Appleton, or Madison

HOST RECOMMENDED HOTEL INFORMATION:  

Hotel Retlaw, Trademark Collection by Wyndham

1 N Main St

Fond du Lac, WI 54935

Website: Click here 

Hampton Inn Fond du Lac

77 N Pioneer Rd

Fond du Lac, WI 54935

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

Fond du Lac Fire Rescue

PRIMARY CONTACT:

Erick Gerritson, Fire Chief

(O) 920-322-3802

egerritson@fdl.wi.gov 

SECONDARY CONTACT:

Lori Muentner, Office Manager

(O) 920-322-3809

lmuentner@fdl.wi.gov 

All registration cancellation and refund requests must be submitted via email to university@cpse.org no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to university@cpse.org. 

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at university@cpse.org or 703-691-4620.