Quality Improvement for the Fire and Emergency Services Workshop

La Vergne Fire Rescue, La Vergne, TN

April 5 – 7, 2027

This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $675 – ends March 8

Regular Registration: $700

Registration closes: March 19, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, email [email protected] with the names, emails, and job titles for the registrants, and the email address for the invoice.

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

La Vergne Fire Rescue, Station 41

283 Old Nashville Highway 

La Vergne, TN 37086

AIRPORT LOCATION:

Nashville International Airport (BNA)

HOST RECOMMENDED HOTEL INFORMATION:  

Hilton Garden Inn Nashville/Smyrna

2631 Highwood Blvd

Smyrna, TN, 37167 

Website: Click here 

Hampton Inn & Suites Nashville-Smyrna

2573 Highwood Blvd

Smyrna, TN 37167

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

La Vergne Fire Rescue

PRIMARY CONTACT:

Missy Baker, Executive Assistant

(O) 615-287-5832

[email protected]                         

SECONDARY CONTACT:

John Partridge, Lieutenant

(O) 615-587-3940

[email protected] 

All registration cancellation and refund requests must be submitted via email to [email protected] no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to [email protected].  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at [email protected] or 703-691-4620