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  • Quality Improvement Through Accreditation- MCB CAMP PENDLETON, CA (September 16-18, 2019) Open to Outside Agencies

    Contains 3 Component(s)

    This workshop is open to outside agencies. This workshop provides the basic concept and steps for agency accreditation. The three-day course focuses on quality improvement and explains the six building blocks of accreditation.

    This workshop is open to outside agencies.  All Non-DoD attendees must contact info@cpse.org to register.

    This course features three full days of instruction to help agencies prepare for accreditation under the 9th edition of the Fire and Emergency Service Self-Assessment Manual (FESSAM).

    WHAT YOU WILL RECEIVE:

    • The 9th edition of the Fire and Emergency Service Self-Assessment Manual (FESSAM)
    • The 6th edition of the Community Risk/Standards of Cover Manual
    • 24 hours of instruction from experienced accreditation peer team leader
    • Multiple opportunities to engage and network with your peers


    WHAT YOU WILL LEARN:

    The steps in the self-assessment process, from building a team to becoming an accredited agency

    The six building blocks of the accreditation process:

    •  Community Risk Assessment
    •  Goals and Objectives
    • Standards of Cover
    • Benchmark and Baseline Standards
    • Strategic Plan
    • Self-Assessment



    Regular Registration: $650 until September 5, 2019 for all NON-DoD ATTENDEES

    Registration closes: September 5, 2019

    Cost for DoD attendees is paid for under DoD contract

    Steve Olson

    Instructor

  • Quality Improvement Through Accreditation- CARY, NC (September 10-12, 2019)

    Contains 3 Component(s)

    This workshop provides the basic concept and steps for agency accreditation. The three-day course focuses on quality improvement and explains the six building blocks of accreditation.

    This course features three full days of instruction to help agencies prepare for accreditation under the 9th edition of the Fire and Emergency Service Self-Assessment Manual (FESSAM).

    WHAT YOU WILL RECEIVE:

    • The 9th edition of the Fire and Emergency Service Self-Assessment Manual (FESSAM)
    • The 6th edition of the Community Risk/Standards of Cover Manual
    • 24 hours of instruction from experienced accreditation peer team leader
    • Multiple opportunities to engage and network with your peers


    WHAT YOU WILL LEARN:

    The steps in the self-assessment process, from building a team to becoming an accredited agency

    The six building blocks of the accreditation process:

    •  Community Risk Assessment
    •  Goals and Objectives
    • Standards of Cover
    • Benchmark and Baseline Standards
    • Strategic Plan
    • Self-Assessment


    Early Registration: $625 until July 29th

    Regular Registration: $650 until August 19th

    Late Registration: $700 after August 19th


    Joe Powers

    Instructor

  • Exceeding Customer Expectations- COVINGTON, GA (September 9, 2019)

    Contains 3 Component(s)

    This course addresses customer service from the point of view of the Fire Service Agency. It will cover the skills and knowledge necessary for fire service staff at all levels of the organization to understand methods and gain ownership for exceeding their customer’s expectations.

    In recent times, significant shifts in the demand for fire services have occurred; in addition expectations of elected officials and the general public have increased.  Fire service organizations must to be positioned to address these challenges by exceeding customer expectations in the future in order to sustain their organizations.

    This course addresses customer service from the point of view of the Fire Service Agency. It will cover the skills and knowledge necessary for fire service staff at all levels of the organization to understand methods and gain ownership for exceeding their customer’s expectations.

    Learning Objectives 

    •        Explain why customer service must become a core value of a fire service organization.
    •        Identify key customer service measurements for a fire service organization.
    •        Describe methods to collect customer service data.
    •        Describe methods to analyze customer service data.
    •        Identify key components of a customer service strategy for a fire service organization.
    •        Identify methods to execute a customer service strategy.
    •        Review data to determine if a customer service strategy is working.


    Pricing

    Early Registration: $175 until July 15th

    Regular Registration: $195 until August 19th

    Late Registration: $240 after August 19th


    Jake Rhoades

    Instructor

  • Quality Improvement Through Accreditation- FORT BELVOIR, VA (September 3-5, 2019) Open to Outside Agencies

    Contains 3 Component(s)

    This workshop provides the basic concept and steps for agency accreditation. The three-day course focuses on quality improvement and explains the six building blocks of accreditation.

    This course features three full days of instruction to help agencies prepare for accreditation under the 9th edition of the Fire and Emergency Service Self-Assessment Manual (FESSAM).

    WHAT YOU WILL RECEIVE:

    • The 9th edition of the Fire and Emergency Service Self-Assessment Manual (FESSAM)
    • The 6th edition of the Community Risk/Standards of Cover Manual
    • 24 hours of instruction from experienced accreditation peer team leader
    • Multiple opportunities to engage and network with your peers


    WHAT YOU WILL LEARN:

    The steps in the self-assessment process, from building a team to becoming an accredited agency

    The six building blocks of the accreditation process:

    •  Community Risk Assessment
    •  Goals and Objectives
    • Standards of Cover
    • Benchmark and Baseline Standards
    • Strategic Plan
    • Self-Assessment


    This workshop is paid via DoD contract for DoD personnel ONLY.

    Outside agencies must contact Tom Kuglin at tkuglin@cpse.org or call 703-691-4620 ext. 205 to register.  the cost is $625 per person.  For base access please contact Assistant Chief Scott Ross at christopher.s.ross.civ@mail.mil or 703-806-7306

    Karl Ristow

    CFAI Program Director