This on demand webinar features an overview of the practical and operational importance of Annual Program Appraisals. While a requirement for accreditation compliance, this course also offers ways to address completing them as well as how to weave them into the culture of your agency. 

You will have 14 days to complete. Your 14-day access will start when you open the video. 

Cancellation Policy: You may cancel prior to opening the video, with a $25 processing fee. No substitutions are permitted.

The purpose of this on-demand series is to orient the agency self-assessment to ensure that the community risk assessment is in alignment with Category 2 (Assessment and Planning) of the self-assessment model. The series is broken into four components which are congruent with the four criteria:

• Documentation of Area Characteristics
• Risk Assessment Methodology
• Current Deployment and Performance
• Plan for Maintaining and Improving Response Capabilities

You will have 14 days to complete the four-video series. Your 14-day access will start when you open the first video. 

Cancellation Policy: You may cancel prior to opening the first video, with a $25 processing fee. No substitutions are permitted.

In this webinar, CPSE Community Experience Manager Kelly Martin, will provide an overview of Defining Community, Workplace, Inclusion and Belonging, Psychological Safety, Strategies for Inclusive Organizations, Inclusive Behaviors, and Inclusive Leadership.

In this webinar, CPSE Chief Executive Officer, Preet Bassi, CAE, will provide an overview of the importance fire and local government associations are placing on data and technology, how data informs department innovations, and recommended data and technology practices for fire departments.

Quality Improvement for the Fire and Emergency Services Workshop

DLA Richmond Fire and Emergency Services, Richmond, VA

September 14 – 16, 2026

This course is for Department of War personnel only. This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Paid by the DoW contract. If you are not a DoW employee, do not register for this course. 

Registration closes September 4, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register online, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact [email protected].

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

DLA Richmond

6090 Strathmore Road

Richmond, VA 23237

*All attendees must have a CAC card*

AIRPORT LOCATION:

Richmond International (RIC)

HOST RECOMMENDED HOTEL INFORMATION:  

Hampton Inn Chester South

12610 Chestnut Hill Rd

Chester, VA 23836

Website: Click here 

Comfort Inn Chester - Richmond South

2100 W Hundred Rd

Chester, VA 23836

Website: Click here 

HOST AGENCY:

DLA Richmond Fire and Emergency Services

PRIMARY CONTACT:

Owen Turner, Accreditation Manager

(O) 804-279-3630

[email protected] 

SECONDARY CONTACT:

Ken Cato, Fire Chief

(O) 804-279-1401

[email protected] 

All registration cancellation and refund requests must be submitted via email to [email protected] no later than two weeks prior to the start of the class. A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to [email protected].  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at [email protected] or 703-691-4620.

This on-demand course is designed to prepare students for becoming effective mentors in diverse settings. It covers the principles and practices of mentoring, the benefits and challenges of mentoring relationships, and the skills and strategies for fostering a culture of inclusiveness in mentoring. Students will learn how to identify their own strengths and areas for improvement as mentors, how to establish rapport and trust with mentees, how to provide constructive feedback and support, and how to address issues of bias, discrimination, and conflict in mentoring. The course will also explore the ethical and professional responsibilities of mentors, as well as the best practices for evaluating and sustaining mentoring outcomes. Upon completion of this course, students will be able to apply their mentoring skills in various contexts, such as academic, professional, personal, and community settings. The course also provides an introduction to CPSE’s Credentialing Program.

You will have 60 days to complete the four-video series. Your 60-day access will start when you open the first video. 
 

Cancellation Policy: You may cancel prior to opening the first video, with a $25 processing fee. No substitutions are permitted.

Quality Improvement for the Fire and Emergency Services Workshop

Burlington Fire Department, Burlington, NC

October 27 – 29, 2026

This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $650 – ends September 29

Regular Registration: $675

Registration closes: October 16, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact [email protected].

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

Impact Alamance

133 E Davis St

Burlington, NC 27215

AIRPORT LOCATION:

Piedmont Triad International Airport (36 miles)

Raleigh-Durham International Airport (46 miles)

HOST RECOMMENDED HOTEL INFORMATION:  

Drury Inn & Suites Burlington

1767 Glidewell Dr

Burlington, NC 27215

Website: Click here 

Hampton Inn & Suites Burlington

2935 Saconn Dr

Burlington, NC 27215

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

Burlington Fire Department

PRIMARY CONTACT:

Paul Watlington, Assistant Chief

(O) 336-229-3568

[email protected] 

SECONDARY CONTACT:

Daniel Shoffner, Battalion Chief

(O) 336-451-0448

[email protected] 

All registration cancellation and refund requests must be submitted via email to [email protected] no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to [email protected].  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at [email protected] or 703-691-4620.

Quality Improvement for the Fire and Emergency Services Workshop

Carmel Fire Department, Carmel, IN

September 14 – 16, 2026

This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $650 – ends August 17

Regular Registration: $675

Registration closes: September 4, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact [email protected].

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

Carmel Fire Department Headquarters

210 Veterans Way

Carmel, IN 46032

AIRPORT LOCATION:

Indianapolis International Airport (IND)

HOST RECOMMENDED HOTEL INFORMATION:  

Hotel Carmichael, Autograph Collection

1 Carmichael Square

Carmel, IN 46032

Website: Click here 

Renaissance Indianapolis North Hotel

11925 N Meridian St

Carmel, IN 46032

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

Carmel Fire Department

PRIMARY CONTACT:

Joel Heavner, Division Chief of Planning

(O) 317-571-2626

[email protected] 

SECONDARY CONTACT:

Jessie Baker, Office Administrator

(O) 317-571-2616

[email protected] 

All registration cancellation and refund requests must be submitted via email to [email protected] no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to [email protected].  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at [email protected] or 703-691-4620.

Quality Improvement for the Fire and Emergency Services Workshop

City of Olathe Fire Department, Olathe, KS 

September 1 – 3, 2026

This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $650 – ends August 4

Regular Registration: $675

Registration closes: August 21, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact [email protected].

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

Olathe Fire Department – Fire Administration Building

1225 S Hamilton Circle

Olathe, KS 66061

AIRPORT LOCATION:

Kansas City International Airport (MCI)

HOST RECOMMENDED HOTEL INFORMATION:  

Embassy Suites by Hilton Kansas City Olathe

10401 S Ridgeview Rd

Olathe, KS 66061

Website: Click here 

Hilton Garden Inn Olathe

12080 S Strang Line Rd

Olathe, KS 66062

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

City of Olathe Fire Department

PRIMARY CONTACT:

Joey Heideman, Division Chief

(O) 913-971-7940

[email protected] 

SECONDARY CONTACT:

Eric Barnum, Division Chief

(O) 913-971-7952

[email protected] 

All registration cancellation and refund requests must be submitted via email to [email protected] no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to [email protected].  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at [email protected] or 703-691-4620.

Quality Improvement for the Fire and Emergency Services Workshop

El Paso Fire Department, El Paso, TX

November 17 – 19, 2026

This course features three full days of instruction to help agencies prepare for accreditation under the 11th edition of the CFAI® model. It covers the development of the three key documents, the Community Risk Assessment/Standards of Cover, Strategic Plan, and Self-Assessment Manual.

WHAT YOU WILL RECEIVE:

• The Quality Improvement for the Fire and Emergency Services Publication & student workbook.
• 24 hours of instruction from experienced accreditation instructors.
• In-class exercises to reinforce key points of instruction.
• Introduction to online resources that will support your department’s accreditation efforts.
• Multiple opportunities to engage and network with your peers.

WHAT YOU WILL LEARN:

• The steps in the self-assessment process, from building a team to becoming an accredited agency.
• The key elements of the accreditation process:
  1. Creating planning zones for your response area.
  2. Establishing a risk assessment process.
  3. Applying the risk assessment process to your response area.
  4. Developing a critical tasking process.
  5. Determine needed resources for fire and non-fire risks.
  6. Assess current deployment practices and establish target performance goals.
  7. Develop response performance data.
  8. Key elements of a Strategic Plan.
  9. How to create a self-assessment manual.

COST:

Early Registration: $650 – ends October 20

Regular Registration: $675

Registration closes: November 6, or until full, whichever occurs first.

*Onsite registration is not permitted*

To register, you must have a CPSE Portal account. Go here to create an account.

To register a group, contact [email protected].

WORKSHOP TIME: 0800-1700 Daily

ATTIRE: Business Casual

WORKSHOP LOCATION: 

El Paso Regional Communications Center

6055 Threadgill

El Paso, TX 79924

AIRPORT LOCATION:

El Paso International Airport

HOST RECOMMENDED HOTEL INFORMATION:  

Marriot El Paso

1600 Airway Blvd.

El Paso, TX 79925

Website: Click here 

Wyndham El Paso Airport Hotel and Water Park

2027 Airway Blvd

El Paso, TX 79925

Website: Click here 

HOST AGENCY CONTACT INFORMATION:

El Paso Fire Department

PRIMARY CONTACT:

Dennis Redd, Assistant Fire Chief

(O) 915-212-5618

[email protected] 

SECONDARY CONTACT:

Bryan Silva, Assistant Fire Chief

(O) 915-212-5600

[email protected] 

All registration cancellation and refund requests must be submitted via email to [email protected] no later than two weeks prior to the start of the class. A refund request is subject to a $25 processing fee. Telephone cancellations will not be accepted. 

A substitution of your full registration is permitted up to three days prior to the start of the class. After this time, NO substitutions are allowed. Requests for substitution must be submitted via email to [email protected].  

CPSE regrets that refunds will not be given for no-shows.

For questions, contact the CPSE office at [email protected] or 703-691-4620.